About Recognition Media
We are a creative and Internet industry recognition company. Our organization owns and operates the industry’s leading awards programs, including The Webby Awards, the Internet industry’s most coveted prize, in addition to The Anthem Awards, The Telly Awards and more. Our award brands play a critical role in the creative, social impact and digital marketplaces, signaling which companies and professionals are the best and which projects are setting standards of excellence. While creativity and technology are at the core of what we do, a passion for the industry and the people using it to drive change is what drives us.
Recognition Media embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Position Summary
We are looking for a Customer Support Associate to join our team on a three-month contract. You will be a full contributor from the start, helping us maintain timely responses and strong customer experiences through a busy period of awards program activity.
The ideal candidate is organized, resourceful, persistent, and collaborative, with prior customer service or account management experience and the ability to get up to speed quickly with minimal ramp time.
Position Details
– Term: November 1, 2026 – January 31, 2027, with potential for extension or transition to a permanent position based on performance and business needs
– Hours: Approximately 40 hours per week, aligned with Eastern Time business hours
– Location: Hybrid out of our Ashland, KY office or fully remote within the U.S.
– Reports to: Interim Director of Customer Support
Responsibilities
– Handle inbound customer emails and phone calls across our award programs, responding in a timely, compassionate, and solution-oriented way
– Quickly develop a strong understanding of assigned awards programs, policies, and processes to provide accurate information and resolve customer inquiries.
– Identify and resolve product and service problems efficiently and completely
– Collaborate with the Customer Support team and internal departments to coordinate solutions, share timely customer feedback, and ensure a seamless customer experience.
– Support day-to-day program operations such as data entry and order-related tasks
– Maintain accurate customer records, conversation notes, and follow-ups to ensure inquiries are tracked and resolved thoroughly.
– Adapt to shifting priorities and provide support across additional awards programs as business needs evolve.
– Meet team expectations for timely, accurate, and professional customer support, with a focus on resolving inquiries as completely as possible
Requirements
– Prior front line Customer Support experience involving more than one response channel (e.g., email and phone)
– Highly proficient with Google Workspace or Microsoft Office, and at least one major AI platform (Claude, ChatGPT)
– Past experience with a shared inbox or help desk tool (Hiver, Zendesk, or similar) and a phone system (Dialpad or similar)
– Excellent written and verbal communication skills with strong attention to detail and a customer-first approach.
– Reliable availability during scheduled hours
– Ability to multitask, remain organized under pressure, and adapt in a fast-paced environment
– Ability to learn quickly and work independently with light supervision
Compensation
– $3,500 per month flat fee
– Paid as an independent contractor (1099) upon monthly invoice, with net 30 payment terms
– This contract engagement does not include employee benefits
How to Apply
Working at Recognition Media is rewarding. If you are interested in this opportunity, please send your résumé along with a note about yourself and why you are interested in joining our team to J O B S at recogmedia.net with the subject line Customer Support Associate.